A second pair of hands for every agent.
The Assist Agent works alongside your team. It searches history, knowledge and connected tools, drafts the reply based on the conversation and your guidelines and suggests the next sensible action, without anyone having to jump between systems.
Why teams use the Assist Agent
Researches faster
Searches customer history, knowledge and connected tools, without jumping between systems.
Better replies
Drafts replies grounded in the conversation, the customer context and your guidelines.
Knows what to do next
Answers questions, makes recommendations and suggests the next sensible action.
Gets work done in one place
Updates records, creates cases and triggers workflows directly.
How the Assist Agent works
Starts with context
Knows the conversation, the customer and where your agent is working right now.
Investigates
Searches knowledge, memory and connected tools to understand what is going on.
Recommends
Drafts replies, summarises and suggests the next step.
Acts
Your team has Assist run the supported actions directly.
Common questions
What makes Assist different from the Ticket Agent? +
The Ticket Agent resolves tickets on its own. The Assist Agent works alongside your agents and prepares the reply and the research, the human reviews and sends.
Where does it get the context from? +
From the conversation, the customer history in memory, your knowledge and the connected tools, all in one place.
Does it write replies in our tone? +
Yes. Drafts follow your guidelines, so your tone, your level of detail and your rules.
Does the human stay in control? +
Yes. Assist prepares and suggests, your team decides and sends.
Works with the tools you already use
Give your team the Assist Agent at their side.
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