Live in days, on your helpdesk.
No implementation project: connect, add your knowledge, test on real tickets, go live. After that the agent gets better with every ticket.
New ticket · Zendesk
Charged twice on my invoice
Ticket Agent
working…Checks the payment in Stripe and reverses the duplicate charge.
Reply to the customer
From connection to resolved ticket
Five steps, no months-long onboarding, and your team controls all of it itself.
Connect
Plug Brazebee into your helpdesk and your tools, Zendesk, Intercom, Freshdesk, CRM, Stripe. No migration, no rip and replace.
Add knowledge and rules
The agent learns from your knowledge base, your ticket history and your guidelines, so your tone and your rules.
Test on real tickets
Test the agent on real, past conversations and control the rollout before it reaches a single customer.
Go live
The agent resolves tickets across every channel, end to end, and escalates with the research already done when a human is needed.
Get better
Analytics show what is happening, and the Knowledge Agent closes the gaps, so every ticket makes the next one sharper.
You stay in control
Decide what the agent can settle on its own, test changes before going live, and see in real time what it does, EU-hosted and GDPR-compliant.