Put a Ticket Agenton your support tool.
Brazebee layers on top of your existing helpdesk and resolves your tickets end to end, with all the knowledge, context and customer data you already have. No migration.
£0 per seat · Agents from £0.25 per outcome · £85 / month minimum · See pricing
Runs on your helpdesk · EU-hosted · GDPR-compliant
New ticket · Zendesk
Charged twice on my invoice
Ticket Agent
working…Checks the payment in Stripe and reverses the duplicate charge.
Reply to the customer
Works with the tools you already use
Runs on your existing helpdesk. No migration.
Brazebee doesn't replace your support system, it layers on top of it. It reads your tickets and replies right where your team already works, from day one, with no migration.
Three agents, one goal: resolved tickets
One agent resolves, one supports your team, one keeps the knowledge alive, all across the same channels and with the same context.
Ticket Agent
Reads the ticket, investigates it with your tools and resolves the request end to end, across every channel. If it cannot resolve it confidently, it escalates with the research already done.
Assist Agent
Works alongside your team: researches, drafts the reply in the right tone and suggests the next step. Your human reviews and sends.
Knowledge Agent
Finds knowledge gaps, makes real solutions reusable and keeps your knowledge up to date, so every agent and every teammate answers more accurately.
Replies
Replies in your brand's tone.
The Ticket Agent writes replies grounded in the conversation, the customer's context and your guidelines, not generic ones.
Ticket Agent
09:12 Context
Reviews the account before it replies.
Plan, history, payments and open issues, pulled from your tools, so the reply fits the real customer.
- Plan
- Pro · £420/month
- Customer since
- March 2023
- Open tickets
- 2
- Payment (Stripe)
- up to date
Channels
One agent, every channel.
Email, chat, Slack, Teams and WhatsApp, with the same context and the same rules everywhere.
Control
You stay in control.
Set what the agent can do on its own, test before going live and see in real time what it's doing.
Everything that makes the agents reliable
Escalation, rules, memory and tools that turn a chatbot into a colleague you trust with your tickets.
Escalation that brings the groundwork.
AI where possible, human where needed. When a case reaches you, the research and customer context are already done, so no one starts from scratch.
Your rules, followed every time.
Guidelines define how your agents speak, what they can decide on their own and when they stop and bring in a human.
Memory for every agent.
Customers never have to repeat themselves. Every agent knows the customer history and context, across all conversations.
Tools, not just answers.
Agents connect to your real systems, billing, product data, internal APIs, and take actions instead of just explaining.
Analytics without a reporting project.
The numbers that matter right away: resolutions, response times, escalations, AI performance. And what you should improve next.
Pay for outcomes.
£0 per user. You only pay per ticket the AI resolves or prepares, and never when it cannot help.
Pay for outcomes, not seats
£0 per user, forever. You only pay per ticket the AI resolves or prepares for you. If it can't help or the customer wants a human, it costs you nothing.
Test Brazebee on your real tickets.
We're opening up to support teams in the UK step by step. Sign up and we'll be in touch with a demo on your real inbox.