Knowledge that keeps itself current.
The Knowledge Agent keeps your knowledge alive. It spots which questions customers ask again and again that your docs do not answer well, turns real resolutions into reusable knowledge and flags what is outdated or contradictory.
Why teams use the Knowledge Agent
Finds knowledge gaps
Spots questions customers ask again and again that your docs do not answer cleanly.
Learns from real resolutions
Turns helpful answers from support conversations into reusable knowledge.
Keeps knowledge current
Flags information that is outdated, incomplete or contradictory.
Makes every agent better
Better knowledge improves the answers from support, Assist and your team.
How the Knowledge Agent works
Watches what customers ask
Analyses questions and the resolutions your team delivers.
Checks your knowledge
Compares these conversations with what your team and agents already know.
Finds the gaps
Spots missing, weak or outdated knowledge.
Improves what everyone knows
Turns proven resolutions into reusable knowledge for customers, humans and AI.
Common questions
How does the Knowledge Agent know what is missing? +
It compares real customer questions and their resolutions with your existing knowledge and so spots gaps, weak spots and outdated content.
Does it write the articles itself? +
It turns proven resolutions from your conversations into reusable drafts that you approve.
Who benefits from this? +
Everyone: the Ticket Agent, the Assist Agent and your team answer more accurately as a result, and customers find the right answer faster.
Does this run automatically? +
The agent works in the background and reports gaps continuously, without anyone having to kick off a reporting project.
Works with the tools you already use
Turn your knowledge into your best team member.
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