Better memory. Better support.
Customers should not have to explain themselves every time, and neither should your team. Memory gives every agent the relevant history and context of the customer.
Why teams use the Memory
Remembers past conversations
Agents know the relevant customer history and understand what has already happened.
Understands the customer relationship
Account and customer context show who is being helped and how this customer interacts with you.
Carries context forward
Key information from past interactions flows into future conversations.
Shared context for every agent
All agents work from the same picture of the customer, instead of acting as separate bots.
How the Memory works
Gather context
Bring together past conversations, account and customer details.
Link to the customer
Map the context to the right customer and account.
Make it available
Every agent gets the relevant history the moment a conversation starts.
Carry it forward
What mattered in one conversation helps in the next.
Common questions
Does the customer have to explain themselves again? +
No. The agent knows the relevant history and picks up right where it left off.
Do the agents share context? +
Yes. Support, Assist and your team work from the same picture of the customer.
Is this GDPR-compliant? +
Yes. Brazebee is EU-hosted and GDPR-compliant, and you keep control of your customer data.
Works with the tools you already use
Give every agent the context of the customer.
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