Give agents access to the real world.
Your knowledge base tells an agent how something should work. Tools let the agent see what is actually happening, and do something about it.
Why teams use the Tools
Customer and account data
Connect the systems holding customer information, so agents understand who they are helping.
Billing and payments
Give agents the access they need to resolve common account and invoice questions.
Product and usage data
Let agents check what is happening in the product, instead of relying on how the customer describes it.
Internal systems and APIs
Connect your own APIs and tools, so agents can run your workflows.
How the Tools works
Connect
Plug in the systems that hold your customer, product and billing data.
Look up
The agent reads in real time what is actually happening.
Act
The agent runs supported actions, instead of only explaining.
Controlled
You decide which actions an agent is allowed to run on its own.
Common questions
What sets Tools apart from the knowledge base? +
The knowledge base explains how something should work. Tools show the agent the real state and let it act, for example triggering a refund.
Can I connect my own systems? +
Yes. Through your APIs and internal tools, agents can also run workflows that only your business has.
Do we keep control over actions? +
Yes. You define which actions an agent can run on its own and when a human needs to confirm.
Works with the tools you already use
Let your agents act, not just reply.
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